The Hidden Rules Holding Back Multicultural Teams
Capable employees can struggle for reasons that have nothing to do with ability. The problem may be the invisible rules everyone else has stopped noticing.
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Ideas for more inclusive workplaces.
Practical perspectives on leadership, communication, service, belonging and anti-racism.
Inclusive Leadership And Managing Multicultural Teams
Fairness Is Not Treating Everyone the Same
Treating everyone identically can feel principled while quietly rewarding the people whose strengths are easiest for a manager to recognize.
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Why Employees Stay Silent in Meetings
The most agreeable meeting may be the one where the warning, challenge or breakthrough idea was never voiced.
Read the articleCross-Cultural Inclusion At Work
Who Decides What “Professional” Looks Like?
Some capable employees are judged less professional not because of their work, but because competence looks and sounds unfamiliar.
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Why Cross-Cultural Conversations Go Wrong
Two colleagues can both be trying to show respect—and leave the conversation convinced that the other person was disrespectful.
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How to Learn About Cultural Differences Without Stereotyping
Curiosity can open a relationship or reduce someone to a cultural exhibit. The difference lies in how—and why—we ask.
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When Clients Don’t Understand Your Process
A customer can understand every sentence you say and still leave completely unsure about what happens next.
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When “Yes” Does Not Mean “I Understand”
A nod can signal understanding, politeness, uncertainty or a wish to end an uncomfortable conversation. Good service does not guess.
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How to Serve Clients Across Cultures
Excellent cross-cultural service does not require an encyclopaedia of customs. It requires a better way of noticing, asking and adapting.
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How Unfair Outcomes Happen in Fair-Minded Workplaces
A workplace can be full of decent, fair-minded people and still produce patterns that are neither decent nor fair.
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What to Do When Someone Reports Racism
In the first few minutes after someone reports racism, a leader can build trust—or teach the entire workplace to remain silent.
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What Meaningful Allyship Looks Like at Work
The most credible allyship rarely comes with an announcement. It appears in who receives credit, support, opportunity and protection.
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